Six responsibilities. Run on a schedule. Written down.
Every NurtureCare plan is built from the same six services. What changes between plans is frequency, escalation priority, and whether a named Care Manager owns your file.
Wellness check-in calls
A representative calls at the agreed time and confirms the basics: your loved one is awake, reached, and able to talk. The call follows a short structured flow so nothing important gets skipped.
- Calls placed within the time window you approve, not at random
- Structured prompts covering meals, medication routine, mood, and plans for the day
- Anything unusual is flagged in the record and routed to your escalation list
- Where possible, the same small group of representatives handles your family
Family alerts
When something happens, the people you approved hear about it the same day, in plain language, with the facts we actually have.
- Sent by email, phone call, or both, depending on urgency and preference
- Every authorized contact receives the same message
- Alerts state what happened and what we did next, without speculation
- Contacts can be added or removed by the account holder
Appointment and routine reminders
We call ahead, confirm the details, and note whether a reminder was understood.
- Medical visits, transportation pickups, and pharmacy refills
- Standing weekly routines such as laundry day, church, or family calls
- Reminder timing set per item
- Confirmation noted in the record
Companion calls
A longer, unhurried call for adults who go most of the week without conversation.
- Assigned to a consistent representative where possible
- Topics tracked lightly so the next call can pick up where the last one ended
- Changes in mood or engagement are noted for the family
- Available on its own or layered onto daily check-ins
Escalation protocol
Agreed during intake, written into your file, and followed the same way every time.
Retry sequence
Additional attempts within the approved window.
Primary contact
Your first authorized contact is notified.
Secondary contacts
We continue down the approved list.
Emergency services
Where authorized and warranted, we direct the matter to 911.
NurtureCare is not an emergency response service and does not monitor anyone continuously.
Care Manager coordination
On Premium, one named person owns your family's file, reads every call record, watches for patterns, and keeps relatives working from the same picture.
- Named point of contact
- Monthly family review call
- Non-medical coordination around appointments and routines
- Priority handling on escalations
No clinical care
No diagnosis, treatment, prescriptions, or clinical advice.
No continuous monitoring
We know what happens on scheduled calls, not between them.
No in-person service
Everything is delivered by phone and email.
Not sure which services you need?
Tell us the situation and we will say plainly which services apply and which do not.