Care Support Representative
Make scheduled wellness check-in calls, document interactions, support families with basic updates, and follow approved escalation workflows when calls are missed or concerns are reported.
NurtureCare is hiring thoughtful, reliable, and service-minded people to support aging adults and their families through human calls, documentation, communication, and care coordination.
For employment verification, HR inquiries, candidate support, or hiring-related questions, please contact Human Resources.
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Make scheduled wellness check-in calls, document interactions, support families with basic updates, and follow approved escalation workflows when calls are missed or concerns are reported.
Support more complex family communication needs, assist newer representatives, document call patterns, and help maintain a compassionate and consistent service experience.
Serve as the main point of contact for premium families, review call summaries, coordinate non-medical support needs, and help organize communication between authorized family contacts.
Review call documentation, monitor service quality, identify training opportunities, and help ensure NurtureCare’s communication standards are followed consistently.
Lead a remote group of Care Support Representatives, assist with escalations, coach team members, and help maintain daily service performance and quality standards.
Help coordinate schedules, support onboarding workflows, update care profiles, and assist internal teams with documentation, reporting, and daily operations.
Our team supports families during moments that matter. We look for people who communicate clearly, document carefully, and treat every call with respect.
Many roles are designed for remote work with structured workflows and digital team support.
Help aging adults feel remembered while keeping families more informed.
Use guided call flows, documentation standards, and escalation procedures.
Care Support Representatives can grow into senior, QA, Care Manager, or Team Lead roles.
Submit your contact information, role interest, and experience summary.
Human Resources reviews your application and qualifications for role fit.
Qualified candidates may be invited for a virtual interview and skills discussion.
Selected candidates complete onboarding, call standards, and documentation training.
For employment verification, former employee inquiries, candidate support, or HR-related communication, use the Human Resources email below.
Complete the form and our HR team will review your application. For employment verification, contact Human Resources directly.
Submit your information for current or future NurtureCare openings.