1. Information we may collect
We may collect information that you choose to provide when you request a consultation, contact our care team, apply for a job, or request employment verification.
- Contact information such as name, email address, phone number, city, and state.
- Information about the person for whom you are seeking services, such as relationship, general location, preferred call schedule, and non-medical support needs.
- Communications you send to us by email or phone.
- Employment application information, including work history, availability, resume information, and other details you choose to submit.
- Basic technical information that may be collected by our website or hosting provider, such as IP address, browser type, device type, and access logs.
2. How we use information
We use information for legitimate business purposes related to providing and administering NurtureCare services, including to:
- Respond to consultation and service inquiries.
- Set up and manage scheduled calls, authorized contact lists, reminders, and escalation instructions.
- Communicate with authorized family contacts.
- Respond to support, billing, or account questions.
- Review job applications and communicate with candidates.
- Process employment verification requests when appropriate authorization is provided.
- Maintain security, prevent misuse, troubleshoot technical issues, and improve our website and operations.
3. Information about care recipients
When a family member or account holder gives us information about an aging adult, the account holder is responsible for providing accurate information and for ensuring that they are authorized to share it. We ask users not to send medical records or unnecessary clinical information. Our service is non-medical and is not designed to collect or manage medical records.
4. How information may be shared
We do not sell personal information. We may share information only as reasonably necessary to operate the service, including with:
- Employees and contractors who need the information to perform their duties.
- Hosting, email, communications, CRM, payroll, security, and other service providers that support our operations.
- Authorized family contacts identified by the account holder.
- Government authorities or other parties when required by law, legal process, or to protect safety, rights, or property.
5. Employment and verification information
Job applicants should submit only information relevant to employment. NurtureCare does not request payment from applicants. Identity, tax, banking, or onboarding documents should only be provided through a secure process after they are specifically requested. Income verification is released only when appropriate employee authorization is available.
6. Cookies and website analytics
Our website or hosting providers may use essential cookies, server logs, or similar technologies for security, performance, and basic analytics. If we later add advertising or non-essential tracking technologies, this policy should be updated to describe those practices.
7. Data retention
We keep information for as long as reasonably necessary to provide services, maintain business and employment records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices
You may contact us to request correction or deletion of information you previously provided, subject to legal, contractual, recordkeeping, and operational requirements. Account holders may also update authorized contacts and service instructions by contacting the care team.
10. Children
NurtureCare services and this website are not directed to children under 13, and we do not knowingly solicit personal information from children under 13 through this website.
11. Third-party links and services
Our website may link to third-party services or may rely on third-party technology providers. Their privacy practices are governed by their own policies, not this Privacy Policy.
12. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are made.
13. Contact us
For privacy questions or requests, contact NurtureCare at care@thenurturecare.com or call (888) 512-9117. Employment-related requests should be sent to humanresources@thenurturecare.com.